WHY can't Lexmark just send me a cd with the drivers for my printer ? ...

I just bought a new Lexmark printer so I could scan & fax.

But despite wasting hours with their customer service department, I still can't use it.

WHY ?

Because the printer won't print right.

Their customer service people tried to send the updated drivers ( this for a printer that I bought last Saturday ) so I could print without white bars across the color pictures I printed.

I shouldn't have to go through this.

Every software update that I get online for my Imacs, Ibooks, etc. works fine. Even on older Imacs like my Snow Ibook which I'm using now because my Imac is in the shop.

Yet when you try to download new drivers from Lexmark, it NEVER works.

I bought one of their printers a year ago and had the same problem despite them sending me 3 print heads.  The printer still wouldn't print & kept jamming.

I finally said the hell with it and took it back to the store and got my money back.

This new printer is the Interpret 405 model.

I called Lexmark today and ASKED them if they couldn't just send me a cd with the drivers on it so that I could use my printer since its the speed of my Mac that is the problem. They said that all driver updates have to be gotten off their website.

I still have and use older Lexmark printers that came WITH CDs in the box.

Would it really be that much effort for them to send me a CD ?

I've got a couple of hundred blank CD-R discs in here. I'd even pay the postage both ways to have the drivers.

But I guess it would be too much for them to do.

Oh, yes. One more thing.

Their customer service people are all based in the Philippines.

In this economy, shouldn't they have their support phone lines and people in THIS country and hire Americans to provide support ?

I think so.

I'm going to see if I can take the printer to a Mac store and download the drivers from there.

So much for going all out to HELP the customer.


NOT !